Terms of Service

1. Who can use Pawductive

You must be at least 13 years old, or the minimum age for digital services in your country if higher. If you are under 18, you need permission from a parent or guardian, who also accepts these Terms.

2. Your account

You can try Pawductive without an account; signing in with Google keeps your data in sync across devices. You are responsible for activity under your account and for keeping your sign-in secure. You can delete your account at any time in Settings.

3. Free plan and paid plans

The Free plan is free of charge and includes limits described on our pricing section. Pawductive Pro and Pawductive Max are paid subscriptions that remove limits and add features, billed monthly or yearly at the price shown before you buy.

• Free trials: where a plan includes a free trial, you are not charged until the trial ends. Cancel before the trial ends and you will not be charged.
• Renewal: subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. We tell you in advance about any price change.
• Cancellation: you can cancel any time. On the web, open Settings → Subscription & billing → Manage. You keep access until the end of the period you have paid for.
• Refunds: see our Refund Policy.

4. Payments

Purchases on the web are made through Paddle.com Market Ltd ("Paddle"), which acts as our Merchant of Record and reseller. Paddle processes your payment, collects applicable taxes, issues invoices and handles payment-related requests, and Paddle’s Buyer Terms apply to those purchases.

Purchases made in the Android app are processed by Google Play under Google Play’s terms and are managed in your Google Play account.

5. Coins, EXP and virtual items

Coins, EXP, levels and pet outfits are in-app features earned by using the Service. They have no monetary value, cannot be bought, sold or exchanged for money, and are not your property. We may adjust them to keep the game fair and working.

6. PawAI

PawAI is an AI assistant that suggests tasks and answers questions about your progress. Its replies are generated automatically and may be inaccurate or incomplete; review suggestions before relying on them. Usage limits depend on your plan.

7. Not medical advice

Pawductive helps you get things done. It is not a medical device and does not provide medical, health or fitness advice. Talk to a qualified professional before starting a new exercise, diet or health routine.

8. Acceptable use

Do not misuse the Service: no attempts to break, overload or reverse engineer it, to access other people’s data, to abuse PawAI to create harmful content, or to use the Service against the law. We may suspend accounts that do.

9. Our content

The Service, including the app, the pet artwork and animations, is owned by Pawductive and protected by law. We give you a personal, non-transferable licence to use it under these Terms. Your tasks and other content stay yours.

10. Availability and changes

We work to keep Pawductive available and improving, but we may change, add or remove features. If we make a change that materially reduces a paid plan, you may cancel and request a refund for the unused part of your current period.

11. Disclaimer and liability

The Service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.

12. Ending your use

You can stop using Pawductive and delete your account at any time. We may suspend or end access if you seriously or repeatedly breach these Terms. Deleting your account does not cancel a subscription by itself; cancel it first as described above.

13. Changes to these Terms

We may update these Terms. If a change is significant we will let you know in the app or by email before it takes effect. Continuing to use the Service after that means you accept the new Terms.

14. Governing law

These Terms are governed by the laws of the country where Pawductive is established, without affecting mandatory consumer protections of the country where you live.

15. Contact

Questions about these Terms? Email support@pawductive.app. Pawductive is operated by Nguyen Tuan Anh.