Refund Policy

1. 14-day money-back guarantee

If you are not satisfied, request a refund within 14 days of a payment and we will refund that payment in full. This applies to monthly and yearly subscriptions, for the first payment and for renewals.

2. Free trials

Plans with a free trial are not charged until the trial ends. Cancel before the end of the trial and you pay nothing.

3. How to request a refund

• Web purchases: email support@pawductive.app from the address you used at checkout, or reply to your Paddle receipt. Refunds are issued by Paddle, our Merchant of Record, to your original payment method, usually within 5–10 business days.
• Android purchases: purchases made through Google Play are refunded under Google Play’s refund policy. Request them in Google Play, or email us and we will help.

4. Cancelling

You can cancel at any time in the web app under Settings → Subscription & billing → Manage (or in Google Play for Android purchases). Cancelling stops future renewals; you keep access until the end of the period you paid for. A refunded payment ends that access right away.

5. Your legal rights

This policy does not affect any rights you have under consumer law, including the right of withdrawal for consumers in the EU and UK.

6. Contact

Need help? Email support@pawductive.app. Pawductive is operated by Nguyen Tuan Anh.